Project Overview:
The virtual assistant will handle customer interactions for a hypothetical insurance company. The agent will manage tasks such as:
- Answering frequently asked questions (FAQs)
- Guiding users through the claims process
- Providing policy details
- Assisting with account and billing issues
Key Components:
- Agent Name: InsuranceSupportBot
- Number of Intents: 20
- Entities: Policy Number:987654321, Claim Number: 12345678, Date, Insurance Type, etc.
- Language: English
- Platform: Website or Mobile App